1. Agreement
By creating an account, downloading Flexnote, or paying for a plan, you agree to these terms and to the Privacy Policy at myflexnote.com/privacy. If you do not agree, do not use Flexnote.
If the Chinese and English texts of these terms differ, the English text controls.
2. The service
Flexnote is a local-first note-taking application. Notes are stored primarily on your device. Sync and paid features are optional.
The features included in each plan are described on the pricing page at myflexnote.com/pricing and confirmed at checkout. We may add, change, or remove features. We will not remove access you have already paid for during that paid period, except where these terms allow us to end the service, suspend an account, or issue a refund.
3. Accounts
You must provide accurate account information and keep your sign-in credentials confidential. You are responsible for activity under your account.
If you believe someone is using your account without permission, email appflexnote@gmail.com.
4. Plans and payment
Flexnote offers a free plan and three paid plans: Pro Quarterly, Pro Yearly, and Lifetime. Current prices are shown on myflexnote.com/pricing and at checkout. A payment provider may add applicable tax.
Pro Quarterly is billed every three months. Pro Yearly is billed every twelve months. Either subscription renews for the same period until you cancel it under section 5.
Lifetime is a single payment and does not renew. It provides continued access to the Lifetime plan’s paid features for as long as Flexnote continues to offer the service. It is not a promise that Flexnote will operate indefinitely.
You may ask to change plans by emailing appflexnote@gmail.com. If you upgrade, we credit the unused time on your current plan toward the new plan. A downgrade takes effect at the end of the current paid period.
Smart Index point packs are separate one-time purchases. They are not a subscription and do not renew.
To request an invoice, email appflexnote@gmail.com with the email address on the account and the order details.
5. Billing, refunds, and cancellation
This section is the billing and refund policy for purchases made on myflexnote.com. It states when a refund is available, how to request one, what it covers, and how to cancel a subscription.
5.1 Eligibility
We offer a 7-day money-back guarantee. If you are not satisfied, you may request a full refund within 7 days after the payment is completed. The period runs from the date the payment succeeds.
5.2 How to request a refund
Email appflexnote@gmail.com within those 7 days. Use the email address on your Flexnote account, or include that address in the message. State that you are requesting a refund, the plan or product you bought, and the approximate purchase date. If the request qualifies, we confirm by email and refund the amount paid for that order to the original payment method. The time it takes to appear depends on the payment provider and your bank.
5.3 Scope
The guarantee covers paid purchases made through Flexnote checkout on myflexnote.com: Pro Quarterly, Pro Yearly, Lifetime, and Smart Index point packs. Each order may be refunded once. The free plan has no charge and nothing to refund. After we refund an order, paid access from that order ends, and unused Smart Index points from that order are removed.
5.4 Limitations
A request received after the 7-day period is not eligible. After that period, the purchase is non-refundable, including unused time on a subscription. We may refuse a refund if the same order has already been refunded, or if the payment is fraudulent or unauthorized. Purchases made in the Apple App Store or Google Play are handled by that store. Request those refunds from Apple or Google under the store’s rules.
5.5 Cancellation
You may cancel Pro Quarterly or Pro Yearly at any time by emailing appflexnote@gmail.com before the next renewal date. Use the email address on the account, name the plan, and state that you want to cancel. Cancellation stops the next charge. You keep access until the end of the period you have already paid for. Cancelling does not by itself refund that period. A refund is available only when the purchase also meets section 5.1. Lifetime does not renew, so there is no renewal to cancel. Deleting your account does not cancel a renewal and does not create a refund. Send the cancellation or refund request by email.
6. Your content
You keep all rights to the notes and other content you create in Flexnote. You are responsible for that content.
Do not use Flexnote to store or share content that infringes someone else’s rights, malicious code, content that breaks the law, or content that promotes hate or discrimination. We may remove content that breaks these terms. We do not undertake to review user content.
7. Local data and backups
Because notes are stored primarily on your device, you are responsible for backups. Export your notes before you replace a device, reinstall the app, or delete local files. If a note exists only on a device and that copy is lost, we cannot restore it.
8. Sync
Sync is optional. If you connect a third-party cloud service, you choose that service and keep its credentials. Sync runs between your device and that service. Its availability depends on that service, and you must follow that service’s terms.
We may change which integrations we offer so they remain compatible with those services.
9. Acceptable use
Do not misuse Flexnote. Do not break the law with it, attempt to bypass plan limits, interfere with the service, or resell a license except where we have agreed in writing. You may not reverse engineer the applications except where the law does not allow us to restrict that.
10. Ending an account
You may stop using Flexnote and delete your account at any time. If you delete the account, paid access ends. Notes stored only on your device remain on that device. Cloud copies we hold are kept for 30 days and then deleted. You may export during those 30 days.
We may suspend or close an account that breaks these terms or is used for illegal activity. In that case we may delete cloud copies we hold immediately, without the 30-day period.
11. Disclaimers and liability
Flexnote is provided “as is” and “as available.” We do not warrant that the service will be uninterrupted, error-free, or fit for a particular purpose.
To the extent the law allows, we are not liable for indirect or consequential loss, or for notes that existed only on your device. Where the law allows a limit, our total liability for a claim arising out of these terms is limited to the amount you paid us for Flexnote in the 12 months before the claim. These terms do not limit rights that the law says cannot be limited.
12. Changes to these terms
We may update these terms. When we do, we will change the effective date at the top of this page. If you keep using Flexnote after the update, you accept the revised terms.
If a change reduces the refund rights for a purchase you have already made, the refund terms in effect on the purchase date apply to that purchase.
13. Contact
Questions about these terms, a bill, a cancellation, or a refund: appflexnote@gmail.com.